Many businesses rely on their IT systems to conduct day-to-day operations, while other organizations don’t. Most companies that rely on technology to operate would benefit from going the managed services route, whereas an organization that is less technology-dependent can survive on the break/fix model. The question is how do you choose what IT service model is right for your business?
How Break/Fix Works
When you have a problem...
Often one internal person filters problems and attempts to fix before calling.
After 15-30 minutes, a technician is called and then dispatched if necessary.
Problem is resolved and you are billed for the work.
When hardware/software needs replacing...
Often, hardware replacement happens when your current hardware is down.
Research & availability is often limited when purchasing in an emergency.
Investment portion of purchases is often overlooked to “fix it now”
Midwest IT has over 100 years of combined experience in the technology industry. Our core values of honesty, trust, and commitment are why we’ve grown steadily every year since our inception. We focus on PC support, server support, email, printing, network security, virus and spyware protection.